MDLsolutions

1: Open the Predictive Dialer configuration file 'Dialer.exe.config'(Predictive Dialer menu - File/Configuration File). Set the 'Total Channels' to the exact amount (max 2 for demo) of agents/SJPhones you will be transferring calls to. Set ‘Managed Agent Calls’ to true and ‘Play Prompt/Message Mode’ to false.

2: Start off by adding a normal extension to Asterisks, and call it MDLsolutions/Dialer. Record the ID and Password, so you can add them to the dialer.

3: Add the ID and Password you used when setting up the extension for the dialer, and enter the Asterisks IP Address and Challenge Question (asterisk).

4: IMPORTANT, set your call rate to either 1 or higher.

5: Add your VoIP phones to the transfer list.

6: Enable AnsMachineDet if you want to detect answering/fax machines, or choose an action that better meets your needs. Then set the second action under 'Navigation' to 'Transfer'.

7: Also make sure the SQL port and SIP port are open on the Predictive Dialer computer/server. If this solution is run on a local network it is best to disable the Predictive Dialer firewalls.

8: Please install/configure the Agent Disposition Interface on your agent computer/s. After installing the VoIP Phones on the same agent computer/s, remember to set the “Auto Answer” option. This way the VoIP Phone will answer as soon as the call is transferred to the agent. Once the call is transferred, a tone will be played by the Agent Disposition Interface alerting the agent a new call has been transferred to him.

9: Import your call list, and set it to active.

10: Press 'Start Calls'. Note: If you are using the Agent Disposition Interface, set the 'Interface' value to 'Direct' in the Agent Disposition Interface configuration file.