3CX IP PBX Commercial Automated Dialer - Call Center Solution
MDLsolutions 3CX IP PBX Auto Dialer - Call Center Solution is a proven
3CX/Windows based comprehensive, dynamic SIP/VoIP commercial solution that is low cost yet reliable,
well supported with a comprehensive feature set. That can meet the needs of businesses that are trying to effectively
keep in contact with their clients and for small to medium size call centers, or act as a standalone automated
dialer. You can start off with as little as 4 channels (Cloud Based) / 12 channels (Premise Based)
and then easily scale up as needed.
Automated Dialer Business Applications
CALL CENTER SOLUTION: Turns a 3CX IP PBX into a complete outbound and inbound Call Center
Solution, that supports multi campaigns/multi call center teams and is fully
integrated with 3CX, with a flexible Agent Interface and Call Center
Manager application for managing/monitor the call center onsite or
SURVEY’S: With the 3CX IP PBX you can further enable your survey team,
by using the combined Auto Dialing feature set that can guarantee an
agent is available for every verified call,
and using the Agent Interface you can create your own custom surveys that your
agents can simply click on while on the call. Once the survey is complete you
can either print a report or export the survey results.
3RD PARTY CRM/APPLICATION INTEGRATION: With the Auto Dialers open SQL
database, you can directly integrate your 3rd party CRM/application through
our open SQL database documentation. Check our FAQ’s for details on integrating.
*Before looking at our documentation, please check the 3CX website to see if they
already have a 3CX/CRM plug-in that supports your CRM.
What are clients are saying
-This new version of the dialer is AWESOME!!
-You have an exciting product that can really change the efficiency of
-Your support is great, we really appreciate the extra help.
-100% hands down the best software company I have ever worked with.
Our 3CX based Call Center Solution includes:
• Auto Dialer
• Agent Interface
• Call Center Manager
Agent Interface (version 6):
• Comprehensive customer information with comments.
• Incoming call control.
• Custom dispositions with call back.
• Call record search.
• Custom preset email response/follow up.
• Preview dialing.
• Sixteen additional custom fields.
• Reminders (calendar events).
• Custom surveys.
• Multiple custom scripts.
• Login/logout with transaction auditing.
• Encrypted Fields (e.g.: credit card numbers/identification
• Credit Card number verification (Mod 10).
• Single step call processing and multiple (3 step) call processing.
• IM (Internal Instant Messaging).
• SMS (correspondence only) not SMS blasting. Requires service contract through our SMS provider, in order to use this feature. Additional costs will apply.
• Supports multiple languages (paid version).
Call Center Manager (version 6):
• Comprehensive call list management. Imports/exports comma
delimited text files (.csv/.txt).
• Real time dialer/call center statistics/analytics.
• Automated Dialer and Call List Scheduling.
• Detailed Dialer/Agent/Call Center reporting and call records.
• Agent/agent group monitoring and management.
• Auto dialing management.
• Agent disposition/call rule management.
• Custom agent survey management.
• Custom email/s response management.
• IM (Internal Instant Messaging).
• Automated call list scheduling and processing.
• Universal SQL Connector, connect to 3rd party databases.
• Call list batch processing.
• Improved ease of use, over previous versions.
Automated Dialer (version 6):
• Auto Dialing, Predictive Dialing and Power Dialing (Simulated) Supported. Our Power Dialing is Simulated and Limited.
• Intelligent dynamic auto dialing that can be configured to
meet your needs.
• Multiple agent groups/call center teams with unique caller id’s
and local presence.
• Process/manage multiple call lists simultaneously while running
• Call list backup/retrieval.
• Advanced call list/call record search.
• Automatic call back on busy, not answered or on agent disposition.
• Live call monitoring/training/barge in, when used together with
• Dials directly through 3CX or can dial the VoIP provider/gateway
directly, for high CPM (calls per minute) call centers.
• Call recording.
• Inbound and outbound dialing. All inbound calls are stored, and
can be called back at any time.
• World wide time zone management, that supports unique caller id's
per time zone.
• Auto dialer time management.
• Real time call statistics (calls connected per minute/calls
disconnected per minute/calls per minute).
• Adjustable abandonment rate with customizable response, if needed.
• Do not call list.
• Custom call flow.
• Custom messages.
• Press 1 campaigns.
• Custom messages/surveys(DTMF) with an option to be transferred to
an operator. Survey results can be exported to a comma delimited text file
(.csv/.txt) at any time.
• Supports TTS (Text to speech).
• Corporate Message Blasting (TTS).
• Improved efficiency and connectivity rates over previous versions.
• Supports 3rd party integration, control Auto/Dialer
from your own application through the open Dialer/Auto Dialer SQL
• Runs on Microsoft Windows 2003 R2, Windows XP Pro, Windows 7 Pro/Ultimate, Windows 2008 Server R2, Windows 8, Windows 2012 Server and Windows 2016 Server.
Requires .Net 4.0. See FAQ's for details. VMware supported, please see minimum
requirements for details