Dialer - Predictive Dialer - Agent Disposition Interface
MDLsolutions Dialer - Predictive Dialer is a Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of businesses that are trying to effectively keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.

Dialer - Predictive Dialer, prices start from $69.00, for our entry level dialer that will work with a free VoIP phone on your laptop so your costs are kept to an absolute minimum, to our full featured version at  $139.00 per simultaneous channel, that includes all the features we offer.

MDLsolutions Dialer - Predictive Dialer can either be used along with an IP PBX such as 3CX, or it can be used as a stand alone automated dialer, or as a predictive dialer that can hand off/manage calls to IP phones in your call center.

Connecting your dialer-predictive dialer is easy, just purchase a low cost analog/digital SIP adapter/gateway (starting as low as $60) or just connect directly to an Internet SIP voice provider for low cost calling, using our easy registration feature.

Feature List:
1. ADI - Realtime individual agent disposition interface(agent views real time detailed information of the call that is being transfered to him, and can set the call disposition and client details during or once a call is complete).
2. Custom Field Names.
3. Preview dialing.
4. Call status information.
5. Control panel for starting, stopping calls and monitoring calls.
6. Multiple call counters.
7. Multiple enquiries/actions per call.
8. SQL database record progress status.
9. System status.
10. Call action interface with multiple action support.
11. SQL database action view.
12. SQL database call records view.
13. Call transfer list.
14. Call configuration parameters such as call rates, max call time,
max dial time, start stop times, configurable SQL string, multiple email
notification server and failed call notification settings.
15. Scrub list / (do not call list) import.
16. Inward call recording.
17. Comprehensive logging that supports standard and debug mode.
18. Answering/fax machine detection.
19. Custom call progress detection.
20. Extension "log on"/"log off" call notification Windows application.
21. 3rd party integration.
22. Detailed call reporting.
23. Multiple call list management.
24. Call list details export (.csv).
25. 3CX plug in for integrated dialer/agent dispostion/3CX queue functionality.
26. Inbound dialing, simply direct inbound calls to 3CX queue and ADI will update once
call is transferred to agent.
27. Dialer control (start/stop calls) from ADI interface.
28. Successfully tested with Asterisks, using the 'transfer' action navigation
directly to VoIP phones, through Asterisks IP PBX. Check FAQ's for quick setup.
29. Runs on Microsoft Windows 2003 and Windows XP, requires .Net 3.5
phone system
phone system

Purchase Price (The dialer has no recurring charges, unless you require support. The prices below are one time costs).

$69.00 Single call (manual call version). Transfers the call to one VoIP phone. Every call is manually started, by clicking the dialers start button.

$99.00 Unmanaged call version. Automatically places calls according to the call rate, and blind transfers them to a phone system (IP PBX) queue.

$139.00 Managed call version. Automatically places calls, but manages each call. Can be used with phone system or stand alone VoIP soft phones/phones. Features such as conference are not supported.

Support: Support (updates/bug fixes) can be included in the purchase of any dialer-predictive dialer  version at an additional $299.00 per year.


General Overview:
This dialer/call center solution consists of three software applications, the dialer/predictive dialer, the Agent Disposition Interface (ADI) and the 3CX plug-in if you are using 3CX queues and 3CX ADI functionality.

-The dialer is placed on its own Windows computer/server and includes its own SQL database, reporting, SIP/RTP (VoIP) call/registration functionality, import/export functionality, transfer functionality, ADI support and call list management. The dialer can call through your IP phone system, through a VoIP gateway or through your VoIP provider.

-The Agent Disposition Interface (ADI) is placed on every agent’s workstation, and displays the information of the person being called, and allows the agent to update that person’s information, the ADI also has many other features that help with this process.

-The 3CX plug-in is used when the predictive dialer transfers calls to the 3CX call queue, and when the ADI needs to communicate directly with 3CX. You do not have to use this method in order for the ADI to work, you can simply use the ‘Direct’ method, that allows you to call through 3CX (or any other IP PBX, VoIP gateway or VoIP provider), and transfer calls directly to your VoIP phones.

Online Resources

FAQ - Please read our frequently asked questions before installing the dialer.

Dialer Forum - Do you have a question about the dialer/predicative dialer, try the online forum.

 

Free 45 Day Trial Versions/Download
The dialer and it modules can sometimes be challenging to install and configure. Please feel free to email support free of charge if you have any questions. Free version includes free installation/configuration email support, at support@mdlsolutions.com.


Trial/Free version has all the features of the paid version but is limited to 2 simultaneous channels.

 

Realtime individual agent disposition interface(agent views real time detailed information of the call that is being transfered to him, and can set the call disposition and client details during or once a call is complete). Works with Dialer Ver 1.2.3 and above. Works on all Windows platforms.

Requires Microsoft .Net 3.5 (.Net 3.5 Download)

 

Allows the dialer and the agent disposition interface to talk directly to the 3CX phone system. Simply copy this plug-in into the 3CX (bin) directory and launch (double click). For Windows XP/2003 the default path is (c:\program files\3CX PhoneSystem\Bin). For Windows 2008 the default path is (c:\Program Files(x86)\3CX PhoneSystem\Bin). Works with Dialer Ver 1.2.3 and above. Works on all Windows platforms.

Download: 3CX Agent/Dialer Plug-in Ver 1.07a Beta (For 3CX ver 9)

 

                                                                                                              Product Documentation
Please look over documentation and contact customer support if you have any questions.

Product Installation

Dialer-Predictive Dialer Installation Guide 

 

We listen: Please send us any requests/concerns you may have about our dialer (support@mdlsolutions.com), and we will attempt to update the dialer ASAP. Thank you.

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Additional Information or Eval Contact Us
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