1: Open the Dialer configuration file 'Dialer.exe.config'(Predictive Dialer menu - File/Configuration File). Set the 'Total Channels' (max 2 for demo). Set ‘Managed Agent Calls’ to true and ‘Play Prompt/Message Mode’ to true.
2: Register with your VoIP provider/Gateway or 3CX Phone system (Check FAQ's 'Predictive Dialer - Stand Alone' or 'Predictive Dialer for 3CX IP PBX' on how to do this.). If you are using a VoIP provider please make sure you are using a SIP aware router or your Predictive Dialer is connected directly to the Public network (not behind a LAN).
3: Click on the “Navigation” tab of the dialer.
4: Select the first record in the list by double clicking on the gray area on the left hand side of the record, and disable it. Click 'Update'.
5: Select the second record in the list 'Blind Transfer(3CX)'.
6: Change the “Action” to “Play Prompt” and the “Value” to “welcome.wav”. Welcome.wav is a test play prompt that is included with the installation, click “Update”. To add your own prompt, create a prompt in the following format “Wave file (64 kbps, 8 bit, mono, 8khz, CCITT-U-LAW)” and copy it into the “Prompts” directory, that is located in the dialer’s application directory, and simply change the “Value” to your new prompt name under the “Play Prompt” action.
7: To convert your wave/audio file:
    Use Windows Sound Recorded to convert your files.
   (a): Launch Sound Recorder in Windows XP (Start/All Programs/Accessories/Entertainment/Sound Recorder).
   (b): Select File/Open select audio file to open.
   (c): Select File/Properties/Convert Now.
   (d): You need to select 8.000 kHz, 8 Bit, Mono CCITT u-Law
         Format: CCITT u-Law
         Attributes: 8.000 kHz, 8 Bit, Mono
   (e). Click OK, click OK again, and then click File/Save.
   (f). Check the file format by right clicking on it, properties/summary.
8: Upload your call list, by clicking on the 'Call List' tab on the dialer.
9: The prompt will now be played when you start the dialer.
NOTE: When using ‘Play Prompt Get Key’ under the ‘Navigation’ tab, make sure you include/enable ‘AnsMachineDet’ before using ‘Play Prompt Get Key’.

 

Go Back