Call Center CRM
MDLsolutions Call Center CRM (Customer Relationship Management)(Beta)
The MDLsolutions Call Center CRM has an array of features that will allow your
Call Center team to better manage your Call Center leads, products, services,
campaigns, agents and costs. Our Call Center CRM is fully integrated with 3CX
and can be used alongside our Predictive Dialer.
Feature List:
1. Comprehensive Agent Interface with built in 3CX control panel, queue status,
client search and scripting.
2. Management/Unique Display Options for user types (Agent, Supervisor,
Administrator). Support for multiple companies on one CRM.
3. Web and Chat interface included, allowing additional capture, management and
communication of client information/leads.
4. Multiple Call List, Campaign, Agent Group Management with an array of
dynamic import filters.
5. Dozens of report types that allow management to analyze the performance of
the Call Center and the Call Centers financials.
6. Custom Email and SMS notification messages that can be assigned to each
campaign and then to each disposition in the Agent Interface.
7. Comprehensive Calendar Event Management.
8. Vendor, Campaign and Marketing Management interfaces.
9. Real-time dashboard, displaying how each Campaign is performing in your
company/companies, along with real-time alerts that can be modified by the
administrator.
10. Runs on Microsoft Windows operating system and is built on a reliable
Microsoft SQL server backend.
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